Resume
Technical Support Engineer 2
AVEVA · December 2025 – Present
- Provide technical support for enterprise AVEVA PI System environments including system architecture, administration, and integration troubleshooting.
- Diagnose failures across industrial data ingestion pipelines, historian infrastructure, and real time systems.
- Assist customers with PI installations, upgrades, and migrations.
- Analyze time series data behavior to identify anomalies and integration failures.
- Investigate PI Connector, Adapter, and Interface communication issues.
- Analyze customer architecture to identify data flow bottlenecks, performance degradation, and configuration issues.
- Collaborate with engineering teams to resolve software defects affecting industrial data workflows.
- Document technical solutions and architecture recommendations.
Technical Support Engineer 1
AVEVA · August 2023 – December 2025
- Resolved complex technical cases involving industrial data systems.
- Assisted customers integrating PI data into enterprise applications.
- Investigated performance issues affecting large-scale data environments.
- Partnered with product engineering to escalate and resolve platform defects.
Technical Support Engineer Intern
AVEVA · May 2023 – August 2023
- Led internal automation project saving 85+ engineering hours.
- Learned PI System architecture including PI Data Archive, Asset Framework, and PI Interfaces.
- Partnered with engineering and product teams on process improvements.
Sales Development Representative
Adobe · April 2021 – January 2022
- Engaged enterprise technical stakeholders regarding cloud migrations.
- Partnered with account executives on solution opportunities.
- Communicated technical value propositions to business leaders.
- Generated $1M in qualified pipeline opportunities.
My interests
I like working out and spending time in nature. When I can, I like to travel. I prefer to get away from the big city and usually end up either on the beach or somewhere in the woods.
Skills
Programming Languages
- C#
- JavaScript
- Java
- SQL
- Python (foundational)
Industrial Data Technologies
- AVEVA PI System
- PI Asset Framework (AF)
- PI Web API
- PI Vision
- PI Data Archive
- PI Connectors
- PI Adapters
- Industrial Time-Series Data
- Data Integration Troubleshooting
- OPC (DA/UA)
- Modbus
- DNP3
Backend & Software Development
- ASP.NET Core
- REST API Development
- JSON Data Modeling
- API Integrations
- Software Debugging
Tools & Technologies
- Git
- Postman
- SQL Server
- PowerShell
- Wireshark
- Salesforce
Core Competencies
- Technical Troubleshooting
- Solution Engineering
- Customer-Facing Technical Support
- Enterprise Software Support
- Data Architecture Investigation
- Technical Documentation